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Frequently Asked Questions
For more
questions, please contact Online Support
Is there a difference between
paid plans and self-build systems?
Essentially no difference. Paid plans are fully set up by us and ready to use. Self-build
requires you to set up and write templates yourself.
How to solve problems
encountered during site building?
For paid plans, we provide one-on-one customer service. For self-build, we have discussion
groups for everyone to discuss together.
Do I need to purchase a server
to install Shoply?
Paid plans don't require it. We provide basic server solutions, and once installation is
successful, you can use it. Self-build requires purchasing your own server.
Are there any usage restrictions
on the site?
No restrictions. For paid plans, if resource usage is too large and server migration is
required, corresponding migration fees will be charged.
What is Shoply's pricing model?
For paid plans, Shoply charges corresponding fees. After-sales service is provided free in the
first year. For subsequent years requiring after-sales support, fees for after-sales, server,
domain, etc. will be charged.
No matching needs, can I request
custom development?
Yes, but Shoply is constantly being developed and upgraded, which basically meets most customer
needs. If you have specific requirements, we also support paid custom development.
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