Your privacy is important to us. It is our policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you through our website, shoply.run (hereinafter referred to as "we" or "Shoply"), and any related services we may use, as well as third-party platforms.
Information We Collect
Personal information is any information that can be used to identify you. Any information we collect may be automatically collected (i.e., information your device automatically sends us when you access our services) or voluntarily provided (i.e., information you knowingly and actively provide to us).
Automatically Collected Information
When you visit our website, our servers automatically log standard data provided by your web browser. This data may include your device’s IP address, device type, operating system, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit or device.
The device data we collect may depend on the settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Additionally, if you encounter an error on this website, we automatically collect data about the error and how it occurred. This data may include technical details about your device, the actions you were trying to perform when the error occurred, and other information related to the issue. You may or may not be notified of such errors.
Please note that while this information may not be personally identifiable on its own, it can be combined with other data to personally identify individuals.
Voluntarily Provided Personal Information
When you purchase our products or services, we may ask for personal information, such as your name, email address, and payment information.
When you interact with us through a social media account, we may collect personal information that is publicly available on your social media profile, such as your name and profile.
How We Collect and Use Your Personal Information
We only collect and use your personal information when we have a legitimate reason to do so (considered a "legal basis" under the General Data Protection Regulation), such as to generate the product you purchased, respond to your emails, and identify your transactions so we can assist you with support inquiries.
In this case, we will collect and use your personal information in a lawful, fair, and transparent manner. If we seek your consent to process your personal information and you are under 16, we will seek the consent of your parent or legal guardian to process your personal information for that specific purpose.
The reasons we collect information depend on the services you use and how you use them. This means we only collect and use your information based on the following reasons:
Your Consent
You consent to us collecting and using your personal information for a specific purpose. You can withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already occurred. For example, you may consent to providing your email address to receive our marketing emails. While you can unsubscribe at any time, we cannot retract any emails we have already sent. If you have any questions about how to withdraw your consent, please feel free to inquire using the details provided in the "Contact Us" section of this privacy policy.
Fulfilling a Contract or Transaction
When you have entered into a contract or transaction with us, or in order to take preparatory steps before we enter into a contract or transaction with you. For example, if you purchase a product or service from us, we need to use your personal and payment information to process and deliver your order.
Our Legitimate Interests
When we assess that it is necessary for our legitimate interests, such as to provide, operate, improve, and communicate our services. For example, we collect technical information about your device to improve and personalize your experience with our applications. We believe our legitimate interests include research and development, understanding our audience, marketing and promoting our services, measures taken for the effective operation of our services, marketing analytics, and measures taken to protect our legitimate interests.
Compliance with Law
In some cases, we may have a legal obligation to use or retain your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further questions about how we retain personal information to comply with the law, please feel free to inquire using the details provided in the "Contact Us" section of this privacy policy.
Collecting Your Personal Information
We may collect your personal information when you purchase any service through our website; log in to your online account; register to receive our updates via email or social media channels; post a comment or review or otherwise participate in our online community; use a mobile device or web browser to access our content; contact us via email, social media, or any similar technology; or mention us on social media.
Processing Your Personal Information
We may collect, hold, use, and disclose information to enable you to access and use our website, related applications, and related social media platforms; to provide you with the core functions and services of our platform; to process transactions or ongoing payments; to provide you with products, services, and/or affiliate revenue; to enable you to customize or personalize your experience on our website; to attribute any comments you submit to us to comments we post on our website and social media channels; to contact and communicate with you; for internal record-keeping and administrative purposes; for analytics, market research, business development, and technical evaluation, including operating our website, related applications, and related social media platforms; for advertising and marketing, including sending you promotional information about our products and services; to comply with our legal obligations and resolve any disputes we may have; to consider your job application; and for security and fraud prevention, and to ensure our website is secure, safe, and in compliance with our terms of use.
Personal information will not be further processed in a manner that is incompatible with the purposes mentioned above.
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, we may combine personal information voluntarily provided in an email inquiry with anonymous analytical data to understand the regional demand for our products.
Data Controller / Data Processor
The General Data Protection Regulation distinguishes between organizations that process personal data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). Within the scope of this definition, shoply.run is the data controller for the personal information you provide to us.
Disclosure of Personal Information to Third Parties
We may disclose personal information to the parent company, subsidiaries, or affiliates of this company; third-party service providers to enable them to provide services, including (but not limited to) IT service providers, data storage, hosting and server providers, advertising networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment system operators; our employees, contractors, and/or related entities; our existing or potential agents or business partners; courts, tribunals, regulatory authorities, and law enforcement officials, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights; third parties who assist us in providing information, products, services, or direct marketing to you, including agents or subcontractors; third parties who collect and process data; and entities that acquire or to which we transfer all or substantially all of our assets and business.
The third parties we currently use include Google Analytics, Google Adwords, and Google Optimize for analytics, search engine marketing, and A/B testing; Alibaba Cloud for our web hosting, data hosting, data storage, performance monitoring, and logging; and SendCloud for sending emails.
Storage and Protection of Your Personal Information
We will only retain your personal information for as long as needed. According to this privacy policy, this period may depend on the purpose for which we use your information. If your personal information is no longer needed for its intended use, we will delete it or make it anonymous by removing all personally identifiable details.
However, if necessary, we may retain your personal information to comply with legal, accounting, or reporting obligations, or for public interest, scientific or historical research purposes, or statistical purposes.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we believe that no electronic transmission or storage method is 100% secure, and no one can guarantee absolute data security.
Children's Privacy
None of our products or services are directly targeted at children under the age of 13, and we do not knowingly collect personal information from children under 13.
International Transfer of Personal Information
The personal information we collect is stored in China, and we or our partners, affiliates, and third-party providers maintain facilities in China.
The countries where we store, process, or transfer your personal information may not have the same data protection laws as the country where you initially provided the information. If we transfer your personal information to third parties in other countries: (1) we will make such transfers in accordance with the requirements of applicable law; and (2) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Control Over Your Personal Information
Your Choices: By providing us with personal information, you understand that we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You are not required to provide personal information to us; however, if you do not, it may affect your use of our website or the products and/or services offered through it.
Information from Third Parties: If we receive personal information about you from a third party, we will protect that information as set out in this privacy policy. If you are a third party providing personal information of another person, you represent and warrant that you have obtained that person's consent to provide the personal information to us.
Marketing Consent: If you have previously consented to us using your personal information for direct marketing purposes, you can change your mind at any time by contacting us using the details below.
Access: You can request details of the personal information we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or outdated.
Non-discrimination: We will not discriminate against you for exercising any of your personal information rights. Unless your personal information is required to provide you with a specific service or offer, we will not deny you goods or services and/or charge you different prices or rates for goods or services, including by granting discounts or other benefits, or imposing penalties, or by providing a different level or quality of goods or services.
Data Breach Notification: For any data breaches, we will comply with the laws applicable to us.
Complaints: If you believe we have violated a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged violation. We will promptly investigate your complaint and respond to you in writing, stating our findings and the steps we will take to address your complaint. You also have the right to contact a regulatory body or data protection authority regarding your complaint.
Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy or use the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Restriction: You have the right to request that we restrict the processing of your personal information if (1) you are concerned about the accuracy of your personal information; (2) you believe your personal information has been unlawfully processed; (3) you need us to retain the personal information solely for the purpose of a legal claim; or (4) we are considering your objection to processing based on legitimate interests.
Objection to Processing: You have the right to object to the processing of your personal information that is based on our legitimate interests or the public interest. If you do so, we must provide compelling legitimate grounds that override your interests, rights, and freedoms in order to continue processing your personal information.
Data Portability: You have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or another easy-to-read machine format. You also have the right to request that we transfer this personal information to a third party.
Deletion: You have the right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will inform you of the effect that deletion has on your use of our website or products and services. There may be exceptions to this right for specific legal reasons, and if applicable, we will list them for you upon your request. Please note that even if you have requested the deletion of information from our services, search engines and similar third parties may still retain copies of your personal information that has been made public at least once, such as comments and attributions.
Use of Cookies
We use "cookies" to collect information about you and your activity on our website. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our website. This helps us serve you content based on your specified preferences.
Please refer to our Cookie Policy for more information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of these sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
We may change our privacy policy at our discretion to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes at the same link where you access this privacy policy.
If required by law, we will seek your permission or give you the opportunity to opt in or opt out (as applicable) of any new uses of your personal information.
External Links
If our website contains links to third-party websites and services, please note that these websites and services have their own privacy policies. After clicking a link to any third-party content, you should read their privacy policy information about how they collect and use personal information. This privacy policy does not apply to any activities you engage in after you leave our website.
Contact Us
If you have any questions or concerns about privacy, please contact our internal data protection officer. Data Protection Officer's contact information: support@shoply.cm
